Frequently Asked Questions
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How do I know which REWARD level I am on?Simply swipe your membership card at the member’s kiosk in the foyer. Your ACE REWARDS level, cash point balance and credit status will be displayed or ask any of our friendly staff to assist you.
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How do I move up levels?Your level is determined by the amount of ACE status credits you earn over six months. Status credits are what we use to determine what level you quality for.
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How do I earn ACE Reward Cash Points?You can earn ACE Rewards Cash Points by inserting your membership card into the card reader when playing the gaming machines to earn points or swiping your membership card when purchasing from the Club’s beverage service areas.
*Not available with bottleshop purchases
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How do I redeem ACE Reward Cash Points?Redeeming your ACE Rewards cash points is simple. Just present your Membership Card at any point of purchase and tell the staff you want to use your points. If you choose to redeem for cash, you can do this through one of our Member Kiosks.
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What is the difference between the ACE Rewards Levels?As you advance through the ACE Reward Levels you will enjoy additional rewards and greater benefits.
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How will I know if I’ve changed ACE Rewards Levels?At any time you can swipe your membership card at the member kiosk and view your current ACE Reward Level and status credits. Notification of ACE Reward level will be sent through SMS at the beginning of each month to Jacks, Queens & Kings.
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How long do I have my ACE Rewards Cash Points for?Cash Points earned by members in the TENS and JACKS Reward Levels will expire at the end of September each year. Cash Points earned by members in the QUEENS and KINGS Reward Levels will not expire unless a breach of terms and
conditions occur.
conditions occur.
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Do I have to participate in the ACE Rewards Loyalty Program?You are able to opt out of the ACE Rewards Loyalty Program at any time, by notifying the Club in writing.
Terms and Conditions
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What are the Terms & ConditionsTerms and conditions apply to all components of the ACE Rewards Program.
Cash Points expire on a 12 month rolling period.
However, Cash Points for Kings and Queens members will not expire as long as their status is maintained.
ACE Rewards credits expire on a 6 month rolling period.
Membership, tier status, and any accrued ACE Rewards Credits or Cash Points are non-transferable.
Suspended, excluded or expelled members forfeit any ACE rewards Credits or Cash Points.
Fielders may change, add or delete benefits or change the number of points required to satisfy a certain level at any time at their complete discretion.
Fielders ACE Rewards Club terms and conditions are final; no correspondence will be entered into.
